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Welcome to ZenHeal Wellness Private Limited

These terms and conditions outline the rules and regulations for the use of ZenHeal Wellness Private Limited's Website.

ZenHeal Wellness Private Limited is located at: 46, Behind BDA Complex, HSR Layout, Bengaluru

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use ZenHeal Wellness Private Limited's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:

"Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of . Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Authorization to Contact

By visiting this website and providing your contact information on any form or chatbot on the website or on any communication channel used by, you hereby authorize and give consent to to send you, either through itself or through any third party service provider, from time to time various information / alert / SMS / other messages or calls or commercial communication, and other services on the provided emaild id and contact numbers, whether registered with National Do Not Call Registry / listed in National Customer Preference Register or not. You also confirm that by sending any of such messages / calls, you will not hold and / or its third party service providers liable / institute complaint under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including any amendment thereof, as may be applicable from time to time.


We employ the use of cookies. By using ZenHeal Wellness Private Limited's website you consent to the use of cookies in accordance with ZenHeal Wellness Private Limited's privacy policy.Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.


Unless otherwise stated, ZenHeal Wellness Private Limited and/or it's licensors own the intellectual property rights for all material on ZenHeal Wellness Private Limited. All intellectual property rights are reserved. You may view and/or print pages from for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from
  • Sell, rent or sub-license material from
  • Reproduce, duplicate or copy material from
  • Redistribute content from ZenHeal Wellness Private Limited (unless content is specifically made for redistribution)
  • Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval:

  • Government agencies
  • Search engines
  • News organizations
  • Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses
  • Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website

These organizations may link to our home page, to publications or to other Web site information so long as the link:

  1. is not in any way misleading;
  2. does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and
  3. fits within the context of the linking party's site.

We may consider and approve in our sole discretion other link requests from the following types of organizations: commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union; community sites; associations or other groups representing charities, including charity giving sites, online directory distributors; internet portals; accounting, law and consulting firms whose primary clients are businesses; and educational institutions and trade associations.

We will approve link requests from these organizations if we determine that:

  1. The link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link);
  2. The organization does not have an unsatisfactory record with us;
  3. The benefit to us from the visibility associated with the hyperlink outweighs the absence of ;
  4. where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link:

  1. is not in any way misleading;
  2. does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and
  3. fits within the context of the linking party's site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to [email protected].

Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.
  4. No use of ZenHeal Wellness Private Limited's logo or other artwork will be allowed for linking absent a trademark license agreement.
  5. Iframes Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Website. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Website, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will: limit or exclude our or your liability for death or personal injury resulting from negligence; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.


Delivery and shipping policy-We don't have any products to deliver. It is only a service model. The diagnosis/advice/recommendations or any other suggestions given by the doctor/service provider will be independent of ZenHeal Wellness Private Limited and the company shall have no liability regarding the same. The reports shared by the patients are at the sole discretion of the patient to share a particular report or entire summary saved in the account. The service providers on the platform are not bound to confirm the appointment without giving any advance notice. In such cases, the payment will be refunded within 30 days of communication The appointment can be rescheduled only once in extreme cases. No fee/ charges are refunded. Any refund will be the sole discretion of the company.

Payment Gateway and Refunds

Third party payment gateway Razor Pay is used to process transactions. The Company is not liable for any failed transaction. In the event of a failed transaction, the amount (if debited from a User account) will be refunded to the User's account as per the payment gateway's refund policy.

Cancellation and return

Consultations, diagnostics tests booking

  1. Patient/caregiver can request cancellation and refund for consultation with any complementary therapy (including anti-cancer diet, Ayurveda, Medical cannabis, mind and body wellness etc.) doctors and experts till 1 hour before the appointment.
  2. Video consultation can be cancelled till 3 hours before the appointment.
  3. Diagnostic/lab tests can be cancelled anytime till the sample is collected. You can refuse sample pick up at the collection location and refund will be processed as per the policy.

Medicines and Supplements

  1. Return and refund is applicable when one of the below situations arises
    1. Wrong product(s) delivered
    2. Product(s) delivered are past expiry date
    3. Damage product(s) delivered (including those damaged in transit)
    4. Patient expired before medicine reaches, and the caregiver rejects the courier delivery subsequently
  2. All medicines are non-returnable and non-refundable if it doesn’t meet one of the above criteria
  3. In the aforesaid unlikely situation, if there is something wrong with your order, our team would be happy to assist and resolve your concern. You may reach out to us and raise a return request with our team within 7 days of delivery of medicines and supplements.


  1. Please note that the refund amount mentioned at the time of cancellation or return is an estimate and will be finalized on verification.
  2. For diagnostic tests, Rs. 500 will be deducted, if cancelled on day of sample collection.
  3. Patient/caregiver is eligible for full refund in case of consultation or doctor, if cancelled before the given time.
  4. For medicines and supplements, refund will be processed within 2 business days of return of medicines and supplements.
  5. Refund is not applicable in below cases.
    1. Medicines and supplement bottles are opened
    2. Medicines and supplements are returned after 7 days of delivery
  6. For any further refund related information, you may reach out at [email protected]

Contact Information

If you have any queries regarding any of our terms, please contact us at [email protected]

We're here to help you. Contact at [email protected] or call +91 99 3070 9000 for any assistance